Question 1

What happens after I contact you?

Accepted Answer

I aim to reply within 24 hours and we will arrange a free phone consultation at a time that suits you to discuss the options and whether I am the right fit. I currently have no waiting list, so we could book a first appointment on that call.

Question 2

Do I have to book a consultation through the website?

Accepted Answer

No, you can email me to book both the phone consultation and the sessions if you would prefer, you can also email me if you have any questions before you book.

Question 3

Who decides how and when sessions are held?

Accepted Answer

We would choose a time and method together, based on availability and preferences. I offer face-to-face therapy, online and telephone therapy.  However, due to availability of the location I use for sessions, I can only offer face-to face therapy on Mondays. Tuesday and Thursday evenings are remote only (telephone, Teams or Zoom).
Sessions are generally weekly, but I could do by-weekly if that would suit you better.

Question 4

How would I pay for my sessions?

Accepted Answer

You can pay either by bank transfer or through the website before the sessions, if you want to pay for sessions in blocks you can. My policy is that all payments must be paid ahead of the planned session, or paid in blocks ahead of the sessions.

Question 5

What happens if I need to cancel or reschedule a session?

Accepted Answer

I understand that unavoidable things can come up and am happy to change therapy times to suit you. Any changes or cancellations made more that 48 hours before the session can be done free of charge, changes made within 48 hours of the agreed session will be charged half of the session price. 
If I need to reschedule or cancel sessions, I will always endeavour to give you as much notice as possible.

Frequently asked questions

What happens after I contact you?

Do I have to book a consultation through the website?

Who decides how and when sessions are held?

How would I pay for my sessions?

What happens if I need to cancel or reschedule a session?